Can I pick a specific day and time for my delivery?

You may request a delivery date, give us a call and we will do our best to work with you (512) 387-7270.

How fast can I get my delivery?

Delivery times vary but they are usually 2 to 4 days from order. During some peak times (cold spells, holidays, etc.) delivery times may be as long as 1 to 2 weeks. We are unable to deliver a newly placed order ahead of those that have been waiting.

Do you deliver to my town?

A delivery charge will automatically be applied as you proceed to place your order online and will be calculated based on distance. We deliver to Firewood to Travis, Williamson, and Hays counties and even some surrounding areas. These counties include Austin, Pflugerville, Round Rock, Georgetown, Kyle, Buda, Dripping Springs, Leander and other surrounding cities. If you live 35 miles of road distance (with an additional 1 mile of grace for a total of 36 miles) or more from our location (6707 Emerald Forest Drive, Austin, Texas 78745) there will be a delivery charge.

What length is your firewood cut?

Our standard firewood is cut at 15 to 18 inches. That is the industry standard length so volumes can be measured consistently & each piece fits correctly in stoves and on firewood racks.

We also have a custom Stove Cut that is 12 inches long.

What types of firewood do you sell?

We sell seasoned post oak firewood and more. Our post oak is our most popular type of firewood. According to Texas Monthly, the five best barbecue restaurants in Austin all use post oak wood for their cooking. Sometimes we also have specialty woods available in limited quantities. Specialty woods may include: pinion, pecan, hickory and mesquite. Call to inquire.

What is a quarter cord, half cord, and full cord?

A cord is the only legal measurement of firewood. It is a volume measuring a total of 128 cu ft when stacked loosely. It is generally defined as a “loosely stacked pile of firewood that is 4′ high x 4′ wide x 8′ long”. Woodchuck Delivery sells a cord by face measurements, for instance a quarter cords measures 4′ high by 4′ wide plus the width of the wood, a half cord measures 4′ high by 8′ wide plus the width of the wood, and a full cord measures 4′ high by 16′ wide plus the width of the wood. Our wood is cut 15″-18″ unless custom ordered..

Is there a delivery charge? Sales tax?

If you live 35 miles of road distance (with 1 mile of grace for a total of 36 miles) or more from our location (6707 Emerald Forest Drive, Austin, Texas 78745) a delivery charge will automatically be applied to your order and will be calculated based on distance.. All taxes are included in the final price at checkout.

What days do you deliver?

We deliver Monday – Friday.

Do you have a retail store or place that I can pick up firewood?

Yes! Our retail lot is conveniently located at: 6707 Emerald Forest Drive, Austin, TX, 78745. Wed – Sat from 12pm – 6pm. Orders for retail pick-up are placed in person (not through the website) and only payment by credit or debit card will be accepted.

Firewood ordered at our retail pick-up lot is sold at a discounted price compared to our delivered orders.

How do I order from Woodchuck Delivery? Can I pay cash or check?

Most of our ordering is done online. Our online ordering is available 24/7. Our office is open and accepting orders Monday – Friday 9am-5pm.  We currently only accept credit cards.

4 thoughts on “FAQ

  1. Russ says:

    Have a party on Saturday night at my home and would like to enjoy fire with guests. I placed my order on Wednesday and am looking forward to the delivery!

  2. Robert says:

    I need to get some mesquite also but did not see that as an option. Is it possible to get a rik of mesquite?

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