Can I pick a specific day and time for my delivery?

You may request a delivery date, give us a call and we will do our best to work with you (512) 387-7270.

How fast can I get my delivery?

Delivery times vary but they are usually 2 to 4 days from order. During peak times (cold fronts, holidays, etc.) delivery times may be up to 4 weeks due to influx of orders.

Do you deliver to my town?

We offer FREE delivery to the Austin, San Antonio, Houston, Fort Worth, and Dallas area and all areas in-between including cities such as Fredericksburg, Waco, Temple, College Station, etc. A long distance delivery charge will automatically be calculated and applied for any areas beyond this geographical area as you proceed to place your online checkout process and will be calculated based on distance.

What length is your firewood cut?

Our standard firewood is cut at 15 to 18 inches. That is the industry standard length so volumes can be measured consistently & each piece fits correctly in stoves and on firewood racks.

We also have a custom Stove Cut that is 12 inches long.

What types of firewood do you sell?

We sell seasoned post oak firewood and more. Our post oak is our most popular type of firewood. According to Texas Monthly, the five best barbecue restaurants in Austin all use post oak wood for their cooking. Sometimes we also have specialty woods available in limited quantities. Specialty woods may include: pinion, pecan, hickory and mesquite. Call to inquire.

What is a quarter cord, half cord, and full cord?

A cord is the only legal measurement of firewood. It is a volume measuring a total of 128 cu ft when stacked loosely. It is generally defined as a “loosely stacked pile of firewood that is 4′ high x 4′ wide x 8′ long”. Woodchuck Delivery sells a cord by face measurements, for instance a quarter cords measures 4′ high by 4′ wide plus the width of the wood, a half cord measures 4′ high by 8′ wide plus the width of the wood, and a full cord measures 4′ high by 16′ wide plus the width of the wood. Our wood is cut 15″-18″ unless custom ordered..

Is there a delivery charge? Sales tax?

We offer FREE delivery to the Austin, San Antonio, Houston, Fort Worth, and Dallas area and all areas in-between including cities such as Fredericksburg, Waco, Temple, College Station, etc. A long distance delivery charge will automatically be calculated and applied for any areas beyond this geographical area as you proceed to place your online checkout process and will be calculated based on distance. All taxes are included in the final price at checkout.

What days do you deliver?

We deliver Monday – Friday.

Do you have a retail store or place that I can pick up firewood?

We made a decision recently to close our retail lot in order to focus delivering firewood to you and stacking it where you want it.

How do I order from Woodchuck Delivery? Can I pay cash or check?

Most of our ordering is done online but you can call us and place an order if you prefer. Our online ordering is available 24/7. Our office is open and accepting orders Monday – Friday 9am-5pm.  We currently only accept credit cards.

4 thoughts on “FAQ

  1. Russ says:

    Have a party on Saturday night at my home and would like to enjoy fire with guests. I placed my order on Wednesday and am looking forward to the delivery!

  2. Robert says:

    I need to get some mesquite also but did not see that as an option. Is it possible to get a rik of mesquite?

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